CLINIC RECEPTIONIST

Responsibility / Job Description:

• Reports to the Clinic Manager.
• Manage the clinic’s reception. Greet and welcome patients, visitors, and clients, ensuring a positive and professional first impression.
• Handling patient inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies
• Ensure the best customer service and patient due care by handling inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies.
• Manage patient records, update databases, and ensure all paperwork is accurately completed and filed to provide administrative support.
• Process patient payments, manage billing inquiries, and assist with insurance claims and documentation.
• Coordinate communication between patients, healthcare providers, and staff to ensure smooth clinic operations.
• Support clinical staff with treatment procedures as needed, including preparing treatment rooms and assisting during consultations.
• Support inventory management with the operations team.
• Schedule and confirm patient appointments, manage cancellations and rescheduling and ensure optimal appointment flow.
• Ensure the front desk and waiting areas are always clean, organised, and welcoming.
• Support Marketing Activities: Assist in clinic promotional activities, such as preparing materials, updating social media, and participating in events.
• Ad hoc and management tasks from the Clinic Manager.

Requirements:

• Education: Minimum SPM, diploma in healthcare administration, customer service, or related field preferred.
• Experience: At least 3 years of experience in a front desk, receptionist, or customer service role, preferably in a healthcare setting.
• Skills:
• Strong communication and interpersonal skills. Excellent in English fluency.
• Organisational:
• Manage appointment scheduling and patient records effectively with attention to detail.
• Ability to multitask and manage time efficiently.
• Customer Service:
• Demonstrated ability to provide excellent customer service and patient care.
• Friendly, approachable demeanour with a professional attitude.
• Ability to handle difficult situations and patients calmly and efficiently.
• Computer Systems:
• MS Office / Google Workspace
• Medical Software.
• Confidentiality:
• Understanding of and adherence to patient confidentiality and privacy regulations.
• Prior experience assisting with medical treatments or willingness to learn is a bonus.

Rewards & Benefits:

• Annual performance bonus based on performance review/appraisal.
• Annual company trips. International company trips are based on the company’s revenue target.
• Basic medical coverage.
• Team outings, event celebrations and quarterly HR activities.
• Statutory EPF & SOCSO contributions.
• Training will be provided.
• Staff purchase discounts & monthly aesthetic treatments.
• Remote working arrangement based on approval.
• Open door policy.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Experience:

• Receptionist: 3 years (Preferred)

Language:

• English (Preferred)