Barista Balakong

Key Responsibilities:

• Prepare and serve a variety of coffee beverages, including espresso-based drinks, pour-overs, and specialty brews, following standardized recipes and techniques.
• Grind coffee beans, extract espresso shots, steam milk, and create latte art when applicable.
• Ensure consistent taste, quality, and presentation of beverages by adhering to company standards.
• Greet customers warmly, take orders, and provide recommendations based on their preferences.
• Engage with customers, answer their questions, and provide information about coffee beans, brewing methods, and menu offerings.
• Deliver prompt and friendly service, ensuring an enjoyable and personalized experience for each customer.
• Handle customer inquiries, resolve complaints, and address any concerns with professionalism and empathy.
• Operate and maintain coffee equipment, such as espresso machines, grinders, and brewers, ensuring they are clean, calibrated, and in proper working condition.
• Follow health and safety guidelines, including proper handling and storage of perishable items, cleaning schedules, and sanitation procedures.
• Regularly clean and organize the coffee bar area, including counters, utensils, and seating areas.
• Stay informed about different coffee beans, origins, and flavor profiles offered by the company.
• Continuously expand your knowledge of brewing methods, extraction techniques, and coffee industry trends.
• Educate customers on coffee varieties, brewing techniques, and flavor profiles to enhance their coffee experience.
• Process customer transactions accurately and efficiently using the cash register or POS system.
• Handle cash, credit cards, and other forms of payment, ensuring proper accounting and reconciliation.
• Maintain accurate cash balances and adhere to cash handling policies.
• Collaborate with other baristas and team members to ensure smooth operations and efficient service during peak periods.
• Assist in training new baristas on coffee preparation techniques, customer service, and company procedures.
• Communicate effectively with team members and management to address any operational or customer-related issues.

Job Types: Full-time, Part-time

Pay: RM1,500.00 - RM1,700.00 per month

Schedule:

• Rotational shift