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Job Description
- Performs technical pre-sales activities in support of the company’s products
- Conducts online and physical presentations and demonstrations
- Answers technical questions from potential customers and channel partners including responses to RFPs
- Maintains and continually upgrades technical understanding of products and provides training to other team members where necessary
- Conducts PoCs with end users and partners
- Performs post-sales technical support duties, including product installation, configuration and troubleshooting of customer issues
- Convey customer feedback including feature requests and product issues to Product Management and Development teams
Requirements
- Degree/Diploma in a relevant computing discipline or 4+ years’ experience in related field (Technology consulting, presales, network engineer, network administrator, system administrator or similar IT related job function)
- A good mix of technical ability, sales and customer interaction skills are required
- Needs to be flexible and be willing to jump on customer calls on topics where you may not be an expert
- Experience with TCP/IP based networks and a fundamental understanding of Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI
- Server (Windows 2008, UNIX or Linux) experience
- Windows or Unix Scripting (VB, Perl, shell) experience highly desirable
- Additional experience in Virtualization, Storage or Database technologies highly desirable
- Experience in delivering technical training to pre sales and or/sales staff internally and externally to partners and end users is highly desirable
- Willing to travel (~20%)
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