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Presales Engineer

Salary undisclosed

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Job Description

  • Performs technical pre-sales activities in support of the company’s products
  • Conducts online and physical presentations and demonstrations
  • Answers technical questions from potential customers and channel partners including responses to RFPs
  • Maintains and continually upgrades technical understanding of products and provides training to other team members where necessary
  • Conducts PoCs with end users and partners
  • Performs post-sales technical support duties, including product installation, configuration and troubleshooting of customer issues
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams

Requirements

  • Degree/Diploma in a relevant computing discipline or 4+ years’ experience in related field (Technology consulting, presales, network engineer, network administrator, system administrator or similar IT related job function)
  • A good mix of technical ability, sales and customer interaction skills are required
  • Needs to be flexible and be willing to jump on customer calls on topics where you may not be an expert
  • Experience with TCP/IP based networks and a fundamental understanding of Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI
  • Server (Windows 2008, UNIX or Linux) experience
  • Windows or Unix Scripting (VB, Perl, shell) experience highly desirable
  • Additional experience in Virtualization, Storage or Database technologies highly desirable
  • Experience in delivering technical training to pre sales and or/sales staff internally and externally to partners and end users is highly desirable
  • Willing to travel (~20%)