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- Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
- Work closely with cross-functional teams to coordinate problem resolution.
- Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
- Evaluate customer needs to suggest upgrades or additional features.
- Record and maintain knowledge collected from each issue in a central location.
- Other duties as required.
- Fresh graduates are welcomed to apply!
- Diploma or University Degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
- Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
- Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
- High degree of analytical and problem-solving skills.
- High degree of organization, attention to detail and an ability to multi-task.
- Must be able to work in rotating shifts - 24x7x365
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