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Technical Solution Engineer

Salary undisclosed

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  • Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
  • Work closely with cross-functional teams to coordinate problem resolution.
  • Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
  • Evaluate customer needs to suggest upgrades or additional features.
  • Record and maintain knowledge collected from each issue in a central location.
  • Other duties as required.

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  • Fresh graduates are welcomed to apply!
  • Diploma or University Degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
  • Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
  • Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
  • High degree of analytical and problem-solving skills.
  • High degree of organization, attention to detail and an ability to multi-task.
  • Must be able to work in rotating shifts - 24x7x365

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-persolkelly-malaysia-job-technical-solution-engineer]