Technical Program Manager, B2B

You will

• Oversee, plan, and manage the product development stages, approving the product at each stage.
• Create detailed project plans at each product development stage for maximum efficiency.
• Provide a steady stream of ideas and solutions during product development initiatives to introduce innovation and improve operational efficiency.
• Take note of certain relevant metrics and develop reports to communicate the development progress to senior managers, product managers, and cross-functional stakeholders.
• Collaborate with multiple teams, including software architects, software engineers, system engineers, developers, and product teams.
• Identify cross-team dependencies to incorporate them into the program planning process.
• Figure out how to resolve technical issues by diagnosing them and providing potential solutions.
• Ensure that product development and product delivery is possible within the product budget and timeframe.
• Oversee the product deployment process and assist in the integration process, if necessary.
• Make necessary adjustments to product development processes based on performance metrics.
• Keep up with the latest advancements in our product category and industry.
• Ensure complete compliance according to industry standards by documenting all the processes and adjusting them, if necessary.
• Manage project escalations whenever necessary and help assemble project teams when necessary.
• Maintain project plans within the organization and introduce necessary technical programs to assist product management teams.

You have

• A bachelor’s degree in program management, product management, business administration, or another relevant field.
• At least 4 years of experience in program management. We prefer that you have experience in a similar industry but it’s not a requirement.
• Set teamwork schedules for all teams under your supervision and delegate and prioritize tasks to improve process efficiency.
• Prior experience with accessibility solutions and their technical aspects is a plus.
• An ability to identify customer needs and translate them into technical and product requirements is a must.
• You need to have a customer-first mindset to determine what the customer wants, how they want it, and in what capacity.
• Prior experience in planning and conducting usability studies among various groups of customers is a preference. Experience in conducting usability studies based on accessibility solutions is a plus.
• You need a working knowledge of how accessibility solutions work in different cases. For example, you need to understand how to deploy accessibility solutions using mobile and web technologies.
• A good understanding of user interfaces, user experience, and accessible design is a preference.
• Ensure every team is following agile practices.
• Work with software architects, software engineers, technical consultants, and other technical staff to come up with solutions for clients.
• Understanding human interaction factors is important, including how they factor in the universal design of products.
• Collaborate with other relevant departments, including the product, sales, and support departments. You have to ensure positive customer engagement across the board.
• Excellent communication and interpersonal skills are a requirement.
• A good understanding of business administration and management is a requirement.