Admin cum Customer Service Executive

About Us:

Join a cutting-edge accounting firm that's anything but ordinary. We pride ourselves on being innovative, tech-savvy, and poised for rapid growth. Be a part of a dynamic team where your career can flourish.

Position Overview:

As an Admin cum Customer Service Executive, you will play a vital role in managing administrative tasks, workflow processes, and client relations. Reporting directly to the Manager, you'll be a key player in ensuring smooth operations and excellent customer service.

Key Responsibilities:

• Perform various administrative tasks

• Manage workflow and office processes

• Handle client management and communication

• Communicate effectively in English, should be comfortable and confident while conversing during calls with clients

• Update information and status in XPM and SuiteFiles (Document storage)

• Manage diverse administrative tasks with varying segments and processes

• Learn and eventually master multiple tasks to effectively serve as a backup for other team members

• Ensure timely responses to clients, coordinating with accountants as needed

• Follow up on tasks as required, even after extended periods

• Proactively take initiative to learn, make own notes, and ask questions

What We're Looking For:

To succeed in this role, you should be:

• Customer-focused and oriented

• Responsible and reliable

• Experienced, with a minimum of 2 years in an office environment, preferably in a small organization

• Detail-oriented

• Proficient with Microsoft Word, Excel, and Outlook

• Preferably proficient in written Mandarin to effectively engage with Mandarin-speaking clients. Proficiency in Cantonese or other Chinese dialects is also advantageous.

• Knowledgeable in accounting or have prior experience in a professional firm is preferred.

• Willing to learn and take initiative, without needing constant supervision

Why Join Us:

This role offers a unique opportunity to elevate your career and grow with our rapidly expanding organization. We provide:

• A competitive salary range of RM 2,700.00 to RM 3,400.00 per month, based on experience

• A supportive, relaxed, and secure working environment

• A five-day workweek

• Attractive remuneration, including performance-based bonuses

• Clear paths for career advancement and professional development

• Opportunities for promotion

Confidentiality is assured with all applications. If you thrive in a collaborative team environment and seek a role with potential for growth, apply today! Submit your resume and cover letter to take the next step in your career.