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Guest Service Assistant, Bellman

  • Full Time, onsite
  • Landison Hotel Management (PG) Sdn Bhd
  • Georgetown, Malaysia
RM 1,800 - RM 3,200 / Per Mon


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  • Diploma or Bachelor degree in Hospitality Management. SPM level applicant are welcome
  • Minimum 1-year working experience in the Front Office role. Fresh graduate applicants are welcome.
  • Strong verbal and written communication skills, with fluency in English, Mandarin, and Bahasa Malaysia preferred.
  • Proficiency with Hotel PMS (Property Management System) and MS Office
  • Good customer service and interpersonal skills
  • Strong customer service skills, good physical stamina (for carrying luggage), excellent communication, and a professional appearance

Guest Service Assistant

  • Welcome guests upon arrival and assist them through the check-in process efficiently.
  • Ensure the check-out process is conducted under the Hotel's SOP, including settling guest accounts, processing payment, and issuing invoices.
  • Address guests' inquiries and requests promptly, and provide personalized recommendations and assistance to enhance their stay experience.
  • Handle guest complaints in a professional and tactful manner
  • Maintain an accurate record of guest interaction, reservations, and financial transactions in the hotel management system.
  • Assist in administrative tasks such as filing, data entry, and preparing reports regularly.
  • Collaborate with other departments to ensure smooth operation and guest satisfaction is achieved.

    Bellman

    • Greet guests and assist with the transport of luggage to and from rooms, valet areas, or cars.
    • Provide a warm welcome to arriving guests and a courteous farewell upon their departure.
    • Assist with guest inquiries, provide local area information, and help with booking transportation, or other guest needs.
    • Be visible and available in the hotel lobby to provide assistance to guests, keep the lobby area clean, and report any security issues or maintenance needs

  • Annual Leave
  • EPF, SOCSO, PCB