Senior Manager, Information Technology

Major Responsibilities

• Lead and manage the Information Technology (IT) Department to meet Department’s goals and development plans, as stipulated in approved Department's Service Level Agreement (SLA) and annual Key Performance Indicators (KPI).
• Deploy and implement IT services based on industry standard management practice frameworks.
• Ensure all IT related purchase of software and hardware is cost effective.
• Responsible for the planning and budgeting of IT resources
• Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation.
• Propose hardware/software solutions to accomplish the company's business objectives.
• To implement project management principles in deployment of projects, while regularly reporting on progress and service quality.
• To keep abreast of developments in IT industry, to make recommendations and improvements to continuously enhance and develop department services and operations, while potentially reducing department’s capital and operational expenditure.
• Provide strategic and expert technical advice on IT-related matters to continuously enhance and develop organizational and operations, while potentially lowering unit’s capital and operational costs.
• Consult with management, administration, HODs, and user representatives to exchange information, present new approaches, and to discuss equipment/system changes.
• Establish and direct the strategic and tactical goals, policies, and procedures for the IT department.
• Assess and anticipate technology projects and recommend appropriate action and resources.
• Manage and develop internal and external relationships aligned with the organization goals.
• Develop and implement a customer service platform to serve the organization in every aspect.
• Effective and sustainable relations with relevant stakeholders (internal and external).
• Continuously enforce, assess and improve existing IT Policies & Procedures
• Continuously manage, monitor and mitigate IT-related risks as defined in the organizational Risk Register
• Lead the development, implementation, and management of cybersecurity strategies, policies, and procedures to protect the organization's digital assets and infrastructure.

Position Requirements

• Possess Bachelor’s or Master’s Degree in Information Technology/Computer Science/Computer Engineering or related discipline or demonstrated achievement in IT service management.
• At least ten (10) years of working experience in IT industry.
• Experience in Software Development, Database Design & Development, ICT Infrastructure implementation, administration, sourcing & operations, IT Asset Management, cybersecurity and SAP ECC6 – EHP4 or above
• Demonstrate expert technical knowledge of ICT industry, current technologies and trends
• Excellent leadership, organizational and management skills.
• Highly motivated, committed and result oriented.
• Demonstrated ability to prioritize workload and ensure timely delivery of projects and services.
• Very good interpersonal, oral and written communication skills.
• Core competencies required are effective stakeholder management, results driven, a team player and committed.