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Manager, Sales

Salary undisclosed

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Plan, monitor and responsible for managing to achieve targets and well organizes overall workshop and administration and ensures adherence to standard operating procedures.

1. Operation

  • Manage and controlling service Centre operation to ensure all task and processes comply to standard operation requirement.
  • Accountable for ensuring the outlet achieved customer satisfaction score as targeted by Principal and Company.
  • Ensure customer’s concern are handled effectively and in timely manner.
  • Ensure service policies and procedures are implemented as per standard operating procedures (SOP).
  • Ensure the monthly intakes, sales, gross profit, expenses, and net profit objectives are met as per guidelines/budgeted issued by HQ.
  • Ensure the facilities related to customers are maintain in good condition.
  • Consults others to resolve problems beyond own authority or decision-making limits.
  • Monitor and verify request for purchase or repairs with proper justifications to optimize the usage and control.

2. Operation Compliance

  • Plan and Discuss with CCE/CCO carry out all administrative tasks and any necessary follow up work related to CS.
  • Ensure outlet comply government agency, Principal, and Company requirement.
  • To perform environment health & services (EHS) evaluation and update to Regional Manager.
  • Assists and Inspect documentations, and record to achieve compliance on internal policies.

3. Administration

  • Monitor current /pending job order to ensure its closed as per standard operation procedure.
  • Oversee/monitor repair work conducted by mechanic to improve productivity & efficiency.
  • Manage, monitor & resolve all credit & cash overdue/outstanding debt to ensure it’s collected in time as per standard operation procedures required.
  • Check and monitor warranty claim submission is administered.
  • Monitor parts inventory efficiently to ensure minimum stock month/value is achieved as per standard requirement.
  • Monitor and audit mechanic tools & workshop general equipment to ensure maximum utilization/usage.

4. Customer Satisfaction

  • Manage & support related personal in charge to ensure service quality and customer satisfaction index are at highest level/scoring.