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Plan, monitor and responsible for managing to achieve targets and well organizes overall workshop and administration and ensures adherence to standard operating procedures.
1. Operation
- Manage and controlling service Centre operation to ensure all task and processes comply to standard operation requirement.
- Accountable for ensuring the outlet achieved customer satisfaction score as targeted by Principal and Company.
- Ensure customer’s concern are handled effectively and in timely manner.
- Ensure service policies and procedures are implemented as per standard operating procedures (SOP).
- Ensure the monthly intakes, sales, gross profit, expenses, and net profit objectives are met as per guidelines/budgeted issued by HQ.
- Ensure the facilities related to customers are maintain in good condition.
- Consults others to resolve problems beyond own authority or decision-making limits.
- Monitor and verify request for purchase or repairs with proper justifications to optimize the usage and control.
2. Operation Compliance
- Plan and Discuss with CCE/CCO carry out all administrative tasks and any necessary follow up work related to CS.
- Ensure outlet comply government agency, Principal, and Company requirement.
- To perform environment health & services (EHS) evaluation and update to Regional Manager.
- Assists and Inspect documentations, and record to achieve compliance on internal policies.
3. Administration
- Monitor current /pending job order to ensure its closed as per standard operation procedure.
- Oversee/monitor repair work conducted by mechanic to improve productivity & efficiency.
- Manage, monitor & resolve all credit & cash overdue/outstanding debt to ensure it’s collected in time as per standard operation procedures required.
- Check and monitor warranty claim submission is administered.
- Monitor parts inventory efficiently to ensure minimum stock month/value is achieved as per standard requirement.
- Monitor and audit mechanic tools & workshop general equipment to ensure maximum utilization/usage.
4. Customer Satisfaction
- Manage & support related personal in charge to ensure service quality and customer satisfaction index are at highest level/scoring.
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