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Jobs or company...

Mandarin Customer Service - October Intake

Salary undisclosed

Apply on

JobStreet
Original
Simplified

在此职位上，您需要：

  • 负责客户在线咨询答疑，针对客户咨询的需求提供有效解答
  • 与相关部门保持良好的沟通与合作
  • 在客户服务和准确信息方面超越客户的期望
  • 团队合作以实现所需的 KPI 和 SLA元素

入职要求：

  • 必须能够流利地使用普通话, 英语进行交流
  • 必须能 读 &写 中文
  • 学历：SPM, UEC, O-level 或更高
  • 工作时间：24/7 轮班 - 5 天工作
  • 优先考虑有半年或半年以上的客服工作经验，但是也欢迎无工作经验申请

福利待遇：

  • 高于市场标准的有吸引力的薪酬待遇
  • KPI 津贴，交通津贴
  • 14天年假，14天病假，60天住院假期
  • EPF, SOCSO
  • 健康和人寿保险 - Insurance
  • 医疗索赔 - Medical claims
  • 企业优惠 - Corporate Discount

工作地点： Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站)

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In this position, you'll are required to:

  • Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
  • Maintain good communication and cooperation with relevant departments
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI and SLA elements.

To excel in this role, you'll require:

  • Able to converse fluently using Mandarin and English
  • Able to read & write Traditional Mandarin word
  • Education: SPM, UEC, O-level or; and above
  • Working Hours： 24/7 Rotational Shift - 5 days working
  • Fresh Grads are welcomed to apply

It would be fantastic if you possess:

  • Six months or more of customer service experience

Perks we offer:

  • Attractive remuneration package above market standards.
  • KPI incentives, Transportation allowances
  • 14 days AL; 14 days ML, 60 days Hospitalization leave
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claim
  • Corporate deals

Location: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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