Epicareer Might not Working Properly
Learn More

Operations Executive (Based in KL)

  • Full Time, onsite
  • GLOBALTIX PTE LTD
  • Kuala Lumpur Other (Hospitality & Tourism) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

Apply on


Original
Simplified

We are a fast-growing company with solutions dedicated to attractions, tours & activities, looking for a self-starter and motivated Operations Executive. He/She will be involved in the day-to-day operations, covering various aspects of e-ticketing operations management and customer support.

Responsibilities:

  • Oversee daily operations, ensuring smooth functioning of e-ticketing processes.
  • Manage customer support activities, including handling inquiries, resolving issues, and addressing escalations with timely and satisfactory responses.
  • Collaborate with cross-functional teams to resolve user concerns and platform issues.
  • Handle product and order management within the system.
  • Perform daily inventory reconciliation to ensure accuracy.
  • Maintain an accurate and up-to-date database.
  • Identify and implement opportunities for process improvement, automation, and innovation to enhance operational efficiency and customer experience.
  • Manage ad-hoc projects as needed.

Requirements:

  • Diploma, or Degree holders in any discipline are welcome to apply
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Operations Management, Customer Service
  • Positive mindset and a passion in providing excellent guest service
  • Proficient in both written and spoken English and Chinese (to communicate with Mandarin-speaking customers).
  • Shift work

Work Week: Monday to Sunday (including weekends and public holidays)

Number of Work Days per Week: 5

Days Off per Week: 2