Team Manager (Outbound Call Centre - Melaka Branch)

Full Time, onsite
UTS Marketing Solutions Sdn Bhd
Melaka Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia

Salary undisclosed

Apply on

Original

Simplified

Responsibilities:

To assist Operation Asst Manager/ Manager and to supervise a team of Telesales Executives
To deliver quality sales & services
To support business’ activities for improving quality and contribute business growth
To support and enable team member to achieve KPI in productivity i.e. call target, sale revenue target, productivity
To motivate, coach and inspire team member to achieve the sales target
To handle and resolve enquiries escalated from team member as necessary
To ensure all team member understand the company policy, management procedure, and the use of systems & telephone
To monitor team member attendance
To review goal for each team member and the whole team based on daily, weekly and monthly
To ensure the team and daily tracking report are update and accurate
To assign lead to team member in an effective and fair manner
To ensure team member are familiar with product knowledge and program specification
To ensure team members strictly adhere to call centre discipline and guidelines

Requirements:

Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
Candidate with Takaful and PCE (LIFE/ GENERAL) certification will be an added advantage.
At least 1 year(s) of working experience in the Financial Industry specialise in Insurance is an added advantage
Leading/ Managing a team of staff
To be able to supervise, train, coach & motivate the team
Critical thinking and analytical thinking.
Able to multitask, work independently with minimal supervision.
Required skill(s): coaching skills, leadership and mentoring, People Management.
Good interpersonal skills & Good communication skills in English & B.M
Must be energetic, positive minded and good team player
At least 1 year(s) of working experience in the related field is required for this position.
Applicants should be Malaysian citizens or hold relevant residence status
Full time position available