Customer Service Coordinator cum Sales Consultant

Customer Service Coordinator cum Sales Consultant

Customer Service Coordinator cum Sales Consultant is the key point of contact for customers, ensuring their concerns are heard, their problems are resolved, and their experience with the company is a positive one. Beyond addressing customer service needs, the role also plays a significant part in sales operations in terms of student recruitment and representing the school in events as needed.

Who are we looking for individuals with:

• Bachelor’s degree in communications, business administration, or a related field (preferred).
• Proven experience in a combined sales and customer service role, preferably in an educational setting.
• Strong sales orientation and ability to contribute to achieving enrollment targets.
• Excellent verbal and written communication skills in [relevant languages, e.g., English and Chinese].
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and customer service/sales software.
• Ability to work independently and as part of a team.
• Cultural sensitivity and the ability to interact effectively with a diverse population.

What will you need to do

• Answering/resolving customer inquiries/complaints via phone, email, or in person in a timely and professional manner.
• Managing and processing orders, forms, applications and requests
• Communicating and coordinating with internal departments and colleagues to resolve customer issues
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Identifying and escalating priority issues and reporting to the high-level management.
• Involved in Student recruitment, planning and implementing efficient and effective sales strategies.
• Represent the school in career fair, education fair, road show, school talk & in organising campus visits and activities for schools.
• To attend and follow-up with the call-in, walk-in enquiries and follow-up on the telemarketing activities
• Involved in international student’s application through EMGS & immigration.

What will we provide you

• Competitive Compensation & Benefits System
• Performance Recognition Bonus
• Further Education Support
• Comprehensive Training for teaching skills and personal growth

Are you ready to make that career shift & grow a great portfolio with us? Click the ‘Apply Now’ button and we will get in touch with you soon.