Customer Service Executive, Freight Forwarding 货代主管 (Custom Declaration - KEK)
Salary undisclosed
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JOB SUMMARY:
To be responsible for processing and supporting all shipments, including import, export, air-shipment, sea-shipment, trucking, project logistics and others.
KEY RESPONSIBILITIES:
- To be responsible for customer service functions in all modes of transportations;
- To work closely with Sales to handle customers operational requirements;
- To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
- To follow-up and monitor the process of shipments milestones;
- To ensure all emails are answered within the same day or within 24 hours;
- To be responsible for data entry and data updating in the operating system;
- To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;
- To ensure mandatory documentations are files in the respective job with reference to the quotations;
- To meet KPI time frame for escalations to the next tier levels for unresolved issues;
- To monitor and ensure meeting departmental and individual KPIs;
- To handle customers enquiries promptly and resolve the issue in a timely manner;
- To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
- To maintain and to expand vendors relationships to ensure good vendors’ support to Sinotrans at all times;
- To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
- Any other task as assigned from time to time.
REQUIREMENTS:
- Candidate shall have a minimum of 2 years of related working experience involving in custom declaration role. (experience working in automotive/manufacturing industry will be added advantage)
- Candidate who hold a KEK certificate will be an added advantage.
- Candidate should possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
- Must be able to communicate effectively in both English and Bahasa Melayu. (Proficiency in Mandarin would be an added advantage.)
- Good interpersonal & communication skill;
- Fresh graduate is encouraged to apply, training will be provided.
- Working Location Available: 1) Setia Alam, Shah Alam & 2) Seksyen 14, Shah Alam
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