Epicareer Might not Working Properly
Learn More

Supervisor -Customer Service

Salary undisclosed

Apply on


Original
Simplified
  • Fully handle all type of Import/export shipments.
  • Monitor closely all shipments and update to related parties until shipment arrived.
  • Lease with Liner, Forwarder, Haulier, Forwarding Agent and Warehouse Operation Team.
  • Visibility of shipment and planning to Customer.
  • Provide periodic reports to customers.
  • Build strong and lasting relationships with customers and provide second-to-none customer service.
  • Take full responsibilities and end-to-end ownership of customer shipments and issues.
  • Adherence to customer-specific SOPs and KPIs.
  • Opening/create billing file, preparing billing file, monitor invoicing from Finance and sending invoices via email to Customer.
  • Ensure timely invoicing of shipment as per company KPI.
  • Maintain accountability and accuracy for updating and meeting deadlines for monthly billing reports required by customers.
  • Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
  • Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
  • Participate in company projects and initiatives as required.
  • Backup for the other team members as and when necessary.
  • Mentor and guide newcomers or CS in the team.
  • Any other job-related tasks as assigned by Manager.

Knowledge in Warehouse operation is an added advantage.

Similar Jobs

1d ago

Service Crew
Mitasu Cuisine S/B

Full Time, onsite, onsite

RM 2,700 / Per Mon

1d ago

CoSec Assistant
Cemerlang Corporate Services Sdn. Bhd.
C

Full Time, onsite, onsite

RM 3,000 / Per Mon