Incident coordinator (Cantonese speaker)

Process Specific

• Overseeing critical (P1/P2) incident resolution within compound environments with complete confidence, engaging internal and external support teams globally.

• Demonstrate the ability to lead the virtual teams of technical resource from all technical areas. Driving troubleshooting and recovery with confidence and authority, reducing time to repair.

• Ensure full engagement and focus of relevant resolvers for impact and decision-making purposes.

• Responsible for verifying the severity of all levels of incidents in order to execute the correct level of Incident Management process.

• Responsible for creating clear and accurate communication during incidents across the business, including senior and exec management levels

• Ability to adjust in a fast pace ever changing environment

• Able to perform multiple tasks simultaneously under pressure.

• Able to work on shift/on call pattern Key skills: • The Incident Manager has the following

Key-skills:

• Builds long-term relationships with internal/external teams;

• Successful delivery against commitments and deadlines;

• Excellent English communication skills (written and oral);

• Must speak Cantonese