Claims Assistant

Reporting to the Head of Claims, the successful candidate will be responsible for supporting the Claims Team in administrative tasks.

Key Responsibilities:

• Verify submission of claims to ensure that information/documents are in order
• Registration upon receipt of claims documents for all lines of business
• Identify claim documents for various stage of claims
• Excess/recovery letter to be sent out for all lines of business upon instructions from claims handler and update excel spreadsheet
• Update all claims reports after processing of payment for all lines of business
• RI registration and payment processing
• Processing of insurance policies and payments for all lines of business
• Ensure verification and processing of invoices are up to date
• Follow up with clients and customers via telephone calls and emails
• Ensure compliance with service standards & document turnaround time
• Participate in system implementation project
• Assist and process Windscreen and Recovery claims
• Data entry
• Any other ad hoc tasks or administrative duties

Requirements:

• Diploma holder and above, preferably with at least 1 year of relevant claims experience in the General Insurance industry
• Has a positive attitude and a team player
• Able to work independently
• Candidates who possess any insurance certification would have an added advantage
• Candidates without prior experience but are keen to enter the General Insurance industry as also welcomed to apply