Epicareer Might not Working Properly
Learn More

Performance Reporting Analyst

Salary undisclosed

Apply on


Original
Simplified

RESPONSIBILITIES

Data Collection and Analysis

  • Gather and consolidate data from diverse sources to ensure comprehensive performance reporting.
  • Configure and implement reports from multiple data sources.
  • Analyze data to identify trends, patterns, and insights that impact business performance.
  • Utilize statistical methods and data analytics tools to derive actionable recommendations.

Performance Metrics Development

  • Define and develop KPIs tailored to meet local business objectives and regulatory requirements.
  • Implement frameworks and methodologies to measure and track performance against benchmark.
  • Continuously evaluate and refine metrics to align with evolving business needs and market dynamics.

Reporting and Visualization

  • Prepare regular and ad-hoc performance reports for local management and regional stakeholders.
  • Design and create visually compelling dashboards and presentations using data visualization tools (e.g., Tableau, Power BI) to facilitate understanding and decision-making.
  • Ensure accuracy and clarity in all reports and presentations delivered.

Collaboration and Communication

  • Collaborate effectively with cross-functional teams in Australia & Malaysia to validate data and gather insights.
  • Communicate findings, trends, and recommendations to local stakeholders clearly and concisely.
  • Act as a subject matter expert on performance reporting best practices.

Process Improvement

  • Identify opportunities to streamline data collection and reporting processes.
  • Propose and implement enhancements to reporting tools and systems to improve efficiency and data accuracy in the local context.
  • Stay updated on local industry trends and regulatory requirements impacting performance reporting.

REQUIREMENTS

Skills
• Proficiency in statistical analysis and data visualization tools (e.g., Excel, Tableau, Power BI).
• Strong analytical skills with the ability to interpret complex data sets and extract meaningful insights.
• Excellent communication and presentation skills in English.
• Ability to work collaboratively in a multicultural and fast-paced environment.

Experience
• Bachelor’s degree in Business Administration, Economics, Statistics, or a related field (Master’s degree preferred).
• Proven experience in performance reporting, data analysis, or business intelligence.
• Prior experience in sectors such as insurance, financial services, telecommunications, or contact centers is beneficial.