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IT Support

Salary undisclosed

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Company Description

At DATAKRAF, innovation and knowledge are core values. The team at DATAKRAF is dedicated to meeting customer-specific requirements and helping entities improve productivity efficiency through technology. With a focus on applying proven project delivery methodologies, we review business processes, interact with appropriate technology, and educate staff for success.

Role Description

This is a full-time on-site IT Support role located in WP. Kuala Lumpur. The IT Support role at DATAKRAF involves providing technical support, troubleshooting desktop computers, delivering help desk support, and managing information technology systems on a day-to-day basis.

Job Responsibilities

  • Configure and implement new and existing operating systems and applications software
  • Research new products and technologies to improve system performance.
  • Work with vendors to develop/ maintain the current standard of performance.
  • Ensure adherence to procedures and processes for hardware, software and applications.
  • Interact with multiple business units in the deployment of new hardware.
  • Develop, modify, maintain, improve and troubleshoot existing systems
  • Perform hardware and software recovery.
  • Perform operational turnover on all system implementations.
  • Work with business clients to evaluate, streamline and improve current systems, processes and workflow.
  • Work with vendors to install new systems.
  • Analyze and resolve operating systems and application issues on various systems.
  • Develop troubleshooting tools to allow System Administration to support products when they are put into production.
  • Generate and maintain reports and documentation.
  • Research and evaluate new technologies, products and services and recommend acquisition and modifications as they relate to client application needs.
  • Perform other related duties as assigned or required

Qualifications

  • Technical Support and Troubleshooting skills
  • Knowledge of Information Technology and Help Desk Support
  • Strong problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Diploma or Degree holder in Computer Science or related field