Assistant General Manager Security Operation Centre (Contract)

ABOUT THE JOB

Responsible for managing the SOC team operations that provides managed security services to customer companies. This role demands a strategic leader with extensive experience in cybersecurity, customer service, and incident response. The Head of SOC will ensure the delivery of high-quality security services, maintaining strong customer relationships, and enhancing the security posture of customer organizations.

KEY RESPONSIBILITIES

• Service Delivery and Customer Management: Ensure the timely delivery of managed security services to customers, maintaining proactive communication to understand their needs, update on security incidents, and advise on enhancing their security measures, while conducting periodic reviews to ensure satisfaction and address feedback, as per service level agreements (SLAs) are met or exceeded.

• Security Monitoring and Incident Response: Supervise 24/7 monitoring of security events, promptly investigating and resolving incidents with thorough root cause analysis, while coordinating communication and escalation with internal and external stakeholders during major incidents.

• Threat Intelligence and Analysis: Enhance SOC detection and response capabilities using threat intelligence, staying updated on cyber threats to adapt SOC strategies, and conducting routine threat hunting to mitigate potential risks for customers organizations.

• Technology and Tools Management: Optimize SOC tool utilization, including SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection System/Intrusion Prevention System), and endpoint protection, assess new security technologies to enhance capabilities, and maintain vendor relationships for access to cutting-edge tools and support.

• Compliance and Reporting: Ensure SOC operations adhere to regulatory and industry standards for customer environments, maintain SOC metrics and reporting for security posture insights, and deliver reports to senior management and customers on security incidents, trends, and SOC performance.

• Collaboration and Communication: Collaborate with customer IT and security teams to align security operations with overall IT strategy, engage with business units to understand and advise on security needs and provide guidance on best practices, and serve as a liaison between the SOC and external entities during incident investigations.

CANDIDATE MUST HAVE

• Degree in Computer Science / Information Technology / Software Engineering, Information Security and Assurance, Network Security, Information Technology Management.
• Professional cybersecurity certifications (CISSP, CISM, CISA, CCNP, CCNA Security, ISC2,, CompTIA Security, GSEC, GDSA).

WE VALUE

Minimum 8 years experience in Cybersecurity domain.

LOCATION

TM Annexe 2, Telekom Malaysia Berhad, Jalan Pantai Baharu, 59100 Kuala Lumpur.