Contact Centre Consultant (Inbound) SG
Salary undisclosed
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Job responsibility:
- Handle customers' enquiries on the Bank's products and services.
- Process customers' transactions accurately in accordance to the set procedures and guidelines.
- Respond to customers' requests efficiently.
- Respond to customers' complaints promptly.
- Deliver world class 24-hours telephone customer service in a consistent and professional manner.
- Cross sales of bank's products.
Job requirement:
- Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience.
- SPM/ STPM holders with at least two (2) years' experience in contact centre environment will be considered. Must score at least a Pass in Bahasa Malaysia, Math and English.
- Possess good interpersonal, communication and customer servicing skills.
- We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers
- Good command of spoken and written English and Bahasa Malaysia.
- Computer literate with keyboarding skills.
- Learn fast and comfortable with learning new products and system applications.
- Possess lots of initiative, drive and pride in getting the job done the right way the first time.
- Must be willing to work on 24-hour-rotation shift.
- Applicable to candidate with full working rights in Malaysia.
Only shortlisted candidates will be notified.
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