Epicareer Might not Working Properly
Learn More

Contact Centre Consultant (Inbound) SG

Salary undisclosed

Apply on


Original
Simplified

Job responsibility:

  • Handle customers' enquiries on the Bank's products and services.
  • Process customers' transactions accurately in accordance to the set procedures and guidelines.
  • Respond to customers' requests efficiently.
  • Respond to customers' complaints promptly.
  • Deliver world class 24-hours telephone customer service in a consistent and professional manner.
  • Cross sales of bank's products.

Job requirement:

  • Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience.
  • SPM/ STPM holders with at least two (2) years' experience in contact centre environment will be considered. Must score at least a Pass in Bahasa Malaysia, Math and English.
  • Possess good interpersonal, communication and customer servicing skills.
  • We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers
  • Good command of spoken and written English and Bahasa Malaysia.
  • Computer literate with keyboarding skills.
  • Learn fast and comfortable with learning new products and system applications.
  • Possess lots of initiative, drive and pride in getting the job done the right way the first time.
  • Must be willing to work on 24-hour-rotation shift.
  • Applicable to candidate with full working rights in Malaysia.

Only shortlisted candidates will be notified.