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Customer Care Executive (Mandarin speaker)

RM 3,000 - RM 4,000 / month

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Job Responsibility

· Assist regional manager in managing all business development activities.

· Deliver excellent customer service and manage the needs of customers through a range of communication channels (Email, Live Chat, Calls etc.)

· Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquires and clarifications etc, and report promptly to supervisor.

· Assist manager to complete the daily/weekly/monthly report.

· Tracking and support post-sales service to clients.

· Ensure payment records are accurate and up-to-date.

· To perform other duties when required by management

Job Requirement

· SPM level & above

· Fresh grad acceptable

· Proficiency in using Microsoft products such as Excel, PowerPoint, Word.

· Customer-orientated with good interpersonal and communication skills

· Ability to communicate results to management and in a fast-paced environment.

About Company:

· Singapore based company

· Key customer: I- Gaming

· Provide outsource customer service management

· Work from office only

· Monday- Friday (Shift)

Benefits:

Benefits:

· Attendance allowance RM 200

· Meal allowance RM 200

· Transport allowance RM 300

· Medical Insurance

· 13 th AWS

· Monthly KPI reward up to RM 2k

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Meal allowance

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Monday to Friday

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)