Customer Care Executive (Mandarin speaker)
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Job Responsibility
· Assist regional manager in managing all business development activities.
· Deliver excellent customer service and manage the needs of customers through a range of communication channels (Email, Live Chat, Calls etc.)
· Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquires and clarifications etc, and report promptly to supervisor.
· Assist manager to complete the daily/weekly/monthly report.
· Tracking and support post-sales service to clients.
· Ensure payment records are accurate and up-to-date.
· To perform other duties when required by management
Job Requirement
· SPM level & above
· Fresh grad acceptable
· Proficiency in using Microsoft products such as Excel, PowerPoint, Word.
· Customer-orientated with good interpersonal and communication skills
· Ability to communicate results to management and in a fast-paced environment.
About Company:
· Singapore based company
· Key customer: I- Gaming
· Provide outsource customer service management
· Work from office only
· Monday- Friday (Shift)
Benefits:
Benefits:
· Attendance allowance RM 200
· Meal allowance RM 200
· Transport allowance RM 300
· Medical Insurance
· 13 th AWS
· Monthly KPI reward up to RM 2k
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Meal allowance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Preferred)