HR & Admin Manager

Human Resources (HR) Duties:

1. Recruitment and Staffing:

o Manage the recruitment process, from job postings to candidate interviews and hiring.

o Develop job descriptions for various roles within the company.

o Ensure onboarding procedures for new hires are smooth and efficient.

2. Employee Relations:

o Address employee concerns and grievances promptly and professionally.

o Foster a positive work environment by implementing employee engagement activities.

o Conduct regular performance reviews and handle promotions or disciplinary actions.

3. Payroll & Benefits Management:

o Oversee payroll processing and ensure timely salary disbursement.

o Manage employee benefits, including insurance, medical coverage, and leave entitlements.

o Track and ensure accurate documentation of employee attendance and leave records.

4. Compliance and Labor Laws:

o Ensure compliance with local labor laws and employment regulations.

o Keep up-to-date with changes in employment legislation and update company policies accordingly.

o Maintain and manage employee records and contracts.

5. Training & Development:

o Identify training needs and opportunities for employee development.

o Organize workshops, seminars, and training programs to enhance employee skills.

6. Performance Management:

o Implement performance appraisal systems.

o Set clear KPIs and performance benchmarks for different teams, especially sales and technical teams.

Administrative Duties:

1. Office Management:

o Oversee the daily administrative operations, including maintaining office supplies and ensuring a well-organized work environment.

o Manage relationships with vendors, service providers, and office facilities maintenance.

2. Policy Implementation:

o Develop and enforce company policies, guidelines, and procedures for efficient office operations.

o Review and update administrative systems to enhance workflow.

3. Asset and Inventory Management:

o Oversee the management of vending machine inventory and spare parts.

o Coordinate with the logistics team to manage the deployment of vending machines.

4. Travel & Logistics Coordination:

o Organize travel and accommodation for field staff and technicians visiting vending machine sites.

o Support the logistics team in managing technician schedules and deployment routes.

5. Compliance & Reporting:

o Prepare and manage administrative reports, including office expenses, staff attendance, and performance.

o Ensure the company is compliant with health and safety standards in all operational locations.

HR & Admin Manager KPIs

1. Recruitment & Onboarding Effectiveness

· Time to Hire: Average number of days from job posting to candidate hiring.

· New Hire Retention Rate: Percentage of new hires who stay with the company for more than 6 months.

· Onboarding Satisfaction Rate: Feedback from new hires regarding their onboarding experience (collected through surveys or exit interviews).

· Vacancy Fill Rate: Percentage of positions filled within the desired timeframe.

2. Employee Engagement & Retention

· Employee Turnover Rate: Percentage of employees who leave the company during a given period.

· Employee Satisfaction Score: Average score from employee engagement or satisfaction surveys.

· Average Tenure of Employees: The average length of employment for staff members.

· Absenteeism Rate: Percentage of workdays lost due to employee absenteeism.

3. Performance Management

· Performance Review Completion Rate: Percentage of employees who receive formal performance appraisals within the scheduled timeline.

· Training & Development Participation: Percentage of employees who complete required training programs.

· Improvement in Employee Performance: Percentage of employees whose performance improves after attending development programs or performance management initiatives.

4. Payroll & Compliance

· Payroll Accuracy Rate: Percentage of error-free payroll disbursements.

· Payroll Processing Time: Time taken to process payroll from data collection to disbursement.

· Compliance Rate with Labor Laws: Percentage of HR policies and practices that meet legal and regulatory requirements, including timely submission of statutory reports.

5. Administrative Efficiency

· Administrative Task Completion Rate: Percentage of administrative tasks (office management, vendor management, etc.) completed within the target timeframe.

· Office Supply Costs: Percentage of reduction in administrative overheads and office supply costs.

· Vendor Management Efficiency: Number of service disruptions or issues with third-party vendors and service providers.

6. Asset & Inventory Management

· Vending Machine Inventory Accuracy: Percentage accuracy of vending machine and spare parts inventory management.

· Vending Machine Deployment Time: Average time taken to deploy new machines once acquired.

· Maintenance Response Time: Average time taken to address and resolve maintenance issues related to vending machines.

7. Employee Relations & Disciplinary Actions

· Grievance Resolution Time: Average time taken to resolve employee grievances.

· Number of Disciplinary Actions: Track the number of disciplinary actions taken and monitor patterns to address root causes.

· Employee Grievance Ratio: Number of grievances raised per employee to measure the overall workplace climate.

8. Policy Compliance

· Policy Implementation Rate: Percentage of company-wide HR and administrative policies implemented effectively.

· Health & Safety Compliance: Number of incidents of non-compliance with health and safety regulations at the office and vending machine locations.

· Audit Compliance Rate: Percentage of audits (HR, legal, and financial) passed without significant findings.

9. Travel & Logistics Management

· Travel Coordination Efficiency: Percentage of travel and logistics plans executed without errors or delays.

· Cost per Travel Event: Average cost of travel per employee or technician (targeting cost reduction).

10. Budget & Cost Management

· HR & Admin Budget Adherence: Percentage adherence to the budget allocated for HR and administrative expenses.

· Reduction in Operating Costs: Percentage reduction in overhead or administrative costs without compromising operational efficiency.

Job Type: Full-time

Supplemental Pay:

• Attendance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Human Resources: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Language:

• Bahasa (Preferred)