Customer Service Associate

RM 2,000 - RM 3,000 / month

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Job Responsibilities

Responsible for 3PL Customer Service
Minimum of 2 years working experience in a 3PL Company as a Customer Service
Added advantage:Experience / knowledge in import / export procedure and experience in a warehouse environment
Receive and act on instruction from customer on collection/delivery schedule
To request invoice/packing list when required and to generate the documents
To verify the goods quantity tallies with invoice/packing list
To make necessary arrangement according to customer's request
Understand and communicate to relevant people on any special request/requirement made by customer
To update and and resolve issues that operations may not be able to comply to the require mentor meet deadline
To provide any report or status update that requested by customer
On monthly or when needed , to update the movement reports in TMS or sharepoint
Regular checking , following up on emails correspondence with customers and other related parties
To update daily report on movement into MS Office Software
To update monthly KPI report on time
To perform cost update into the TMS or share point and provide provision cost when necessary
To complete and verify all job files for the month within the month end closing
To provide timely info /data to billing section for the purpose to raise the invoice to customer on time