Front Office Assistant

Key Responsibilities:

• Guest Reception: Greet guests upon arrival, assist with check-in/check-out procedures, and provide information about hotel services and amenities.
• Reservation Management: Handle reservations, modifications, and cancellations, ensuring accurate entry into the hotel management system.
• Customer Service: Address guest inquiries and concerns promptly, maintaining a high level of professionalism and courtesy.
• Administrative Tasks: Perform clerical duties, including managing phone calls, maintaining front desk supplies, and preparing daily reports.
• Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction and timely service delivery.
• Payment Processing: Handle cash and credit card transactions accurately, ensuring compliance with hotel policies.

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift
• On call
• Rotational shift