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Reservation Officer

RM 2,200 - RM 2,500 / Per Mon

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Key Responsibilities:

  • Manage Reservations: Handle incoming reservation requests through phone, email, and online channels, ensuring accuracy and timely responses.
  • Provide Information: Offer detailed information about room types, rates, packages, and hotel amenities to potential guests.
  • Confirm Bookings: Process and confirm reservations, modifications, and cancellations in the hotel’s reservation system.
  • Record Keeping: Maintain accurate records of bookings, cancellations, and guest preferences for future reference.
  • Collaborate: Work closely with the front desk, housekeeping, and sales teams to ensure a seamless guest experience.
  • Customer Service: Address and resolve guest inquiries and complaints professionally and efficiently.
  • Monitor Trends: Keep track of booking patterns and occupancy rates, reporting any discrepancies to management.
  • System Management: Regularly update and manage the reservation system to reflect real-time availability and rates.
  • Assist with Events: Support group bookings and special event reservations as needed.

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • On call
  • Rotational shift