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Reservation Officer
RM 2,200 - RM 2,500 / Per Mon
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Key Responsibilities:
- Manage Reservations: Handle incoming reservation requests through phone, email, and online channels, ensuring accuracy and timely responses.
- Provide Information: Offer detailed information about room types, rates, packages, and hotel amenities to potential guests.
- Confirm Bookings: Process and confirm reservations, modifications, and cancellations in the hotel’s reservation system.
- Record Keeping: Maintain accurate records of bookings, cancellations, and guest preferences for future reference.
- Collaborate: Work closely with the front desk, housekeeping, and sales teams to ensure a seamless guest experience.
- Customer Service: Address and resolve guest inquiries and complaints professionally and efficiently.
- Monitor Trends: Keep track of booking patterns and occupancy rates, reporting any discrepancies to management.
- System Management: Regularly update and manage the reservation system to reflect real-time availability and rates.
- Assist with Events: Support group bookings and special event reservations as needed.
Job Type: Full-time
Pay: RM2,200.00 - RM2,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- On call
- Rotational shift
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