Mandarin Customer Service (Normal Working Hour)

Position Title: Customer Service Executive

Location: Ara Damansara

Working Arrangement: Mon-Fri (9am-6pm)

Responsibilities:

• Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Requirements:

• Ability to communicate in Mandarin / Cantonese.
• Interactive personal skills that fit the team and customer environment as well as adapt to change
• Ability to work in a fast paced environment
• SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
• Working experience in the service industry will be an added advantage for this position.

Benefits:

• Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
• STAR – System for Appraisal & Rewards – The STAR training is to help employees to identify their weakness and to develop future leaders for the company.
• Additional benefits - Performance incentives and Overtime claims

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM2,800.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Signing bonus

Application Question(s):

• How much is your expected salary?
• How long is your notice period?

Language:

• Mandarin (Preferred)

Expected Start Date: 10/31/2024