Mandarin Customer Service (Normal Working Hour)
RM 2,800 - RM 2,800 / month
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Position Title: Customer Service Executive
Location: Ara Damansara
Working Arrangement: Mon-Fri (9am-6pm)
Responsibilities:
- Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
Requirements:
- Ability to communicate in Mandarin / Cantonese.
- Interactive personal skills that fit the team and customer environment as well as adapt to change
- Ability to work in a fast paced environment
- SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
- Working experience in the service industry will be an added advantage for this position.
Benefits:
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
- STAR – System for Appraisal & Rewards – The STAR training is to help employees to identify their weakness and to develop future leaders for the company.
- Additional benefits - Performance incentives and Overtime claims
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: RM2,800.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Signing bonus
Application Question(s):
- How much is your expected salary?
- How long is your notice period?
Language:
- Mandarin (Preferred)
Expected Start Date: 10/31/2024
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