Customer Service (Mandarin speaker) - Normal working hours

RM 2,500 - RM 3,400 / month

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Availability Status

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Requirements

Preferable with a minimum of one (1) year of customer service-related experience
Strong customer management skills.
Good communication skills and well-versed in English & Mandarin.
Cantonese speaking will be an added advantage
Provide good email writing skills in English.
Ability to manage escalated issues / difficult customers.
Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
Respond to customers' inquiries professionally and promptly.
Good listening, interpersonal, organizational skills & customer service orientation.
Adaptability, initiative & stress tolerance.
Attention to detail and accuracy.
Ability to learn new products and technologies.

Responsibility

Excellent telephone etiquette with the ability to remain professional, confident, and patient.
Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers’ expectations.
Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
Possess strong analytical skills to identify the cause of problems and recommend solutions.
Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
Ability to work under pressure and with minimum supervision.
Ability to multi-task and with good attention to detail.

Benefits

Remuneration package:

- Basic: RM2200 – RM2500 (Based on experienced and performance during interview with open negotiable)
- KPI allowance: RM500

- Language allowance: RM300
- Attendance allowance: RM100