Senior Officer, Business Administration & Support

Senior Officer, Business Administration and Support

Assistant Manager, Business Administration & Support

Deliver centralized administrative support to the Flight Operations and Security departments to ensure compliance with relevant MAB governance. Providing support that will help business heads effectively manage their departments and facilitate smooth operations.

• Manage, facilitate and performing requests from Flight Operations and Security for external trainings, duty travels, and one-off or emergency purchases. This includes initiating Purchase Requests and confirming Goods Received once services are received.
• Perform e-Procurement related functions i.e. raise Purchase Request (PR), raise Goods Receipt (GR), follow up for Purchase Order (PO) approval and payment release to suppliers, for purchase of services and items either with
  • Long term contract or,
  • Ad-hoc one-off purchase or,
  • General procurement items to ensure compliance to company policies and smooth operations of Flight Ops and Security.
• Initiate Sales Order (SO) to external customers of Flight Operations and Security for provisions of services. This function includes follow through with the external customers to submit Invoice and obtaining payment advice from them up to completion of entire process.
• Generate Pro Forma Invoices for customers to provide advance payment to MAB before the commencement of services/training. Raise Payment Invoice Advice (PAI) for payment to government bodies (CAAM).
• Handle duty travel arrangement for Flight Operations and Security staff including preparing and obtaining approval for Request for Travel Authority (RISTA) and Staff Travel Authority (STA) for flight ticket, hotel booking and payment and assistance for reimbursement of costs.
• Coordinate between Flight Operations/Security PCard holders and Procurement and suppliers of stationary items for monthly stationary indent to ensure stock required is available.
• Provide other administrative support i.e. vehicle report and arrange for renewal of road tax and insurance for Company vehicles, prepare letters to crew (work experience / recommendation / no incident accident), manage issuance of memo/circulars including reference books.
• Authorized to communicate with external parties, such as hotels for booking arrangements, external customers for Dispatch/Training, and other external entities to fulfil the key responsibilities. Additionally, liaise with Group Procurement, Finance, Staff Travel, and Station Heads as well as vendors responsible for payment handling.

• Diploma in any discipline with 0-1 years of working experience, preferably in operations areas, or,
• High School Certificate (STPM/SPM) with 2-3 years of working experience, preferable in operations areas.

• Knowledge on Flight Operations and Procurement policy and procedures is an advantage.
• Must be meticulous to details and process driven.
• Excellent verbal communication, and the ability to convey important information clearly and effectively.
• People person, able to provide excellent customer service.
• Quick decision-making and problem-solving abilities.
• Excellent time management, responsible, goal oriented and organised.
• Confident, proactive, and willing to take on workplace challenges.
• Great listening skills and able to take direction from individuals in higher-level positions.