Business Office Executive
- Full Time, onsite
- ALTY Hospital (Registered under HSC Medical Center (KL) Sdn Bhd)
- Kuala Lumpur Medical Administration (Healthcare & Medical) Full time RM 3, Malaysia
Salary undisclosed
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- Performs good customer service to contribute to a warm welcoming ambience of the counter service in line with the Hospital Mission and Vision
- Performs timely and efficient counter services including registration, admission, and discharge process according to the department Policies & Procedures
- Performs patient verification by sighting any form of photo identification document belonging to patient and perform IPSG1 check to ensure that the correct patient is being registered
- Performs financial counselling to patients for admission or before procedures and ensure all required documents are complete and in place as per hospital procedures
- To obtain patient and guarantor signatures on all forms and ensure all standard forms are completed with the required information
- Always ensure efficient and accurate billing
- Responsible for the cashier's float so that all monies are properly accounted for
- Manages counter refunds according to the Hospital Policies & Procedures
- Pursues and collects payment for overdue deposits from in house patients to minimise credit risks
- Prepares the daily end-of-the-shift Cashier Counter Closing report to reflect an accurate reconciliation with the actual daily collection. All collection discrepancies must be accounted for
- Ensures all documents required for corporate billing are in place before submitting to Credit Control
- Attend to patient enquiries, provides proper and clear explanation in a prompt and efficient manner
- Execute Insurance claims process, required to liaise with Insurance and Corporates
- Performs any other duties assigned by your superiors and management from time to time
JOB REQUIREMENT
- Minimum SPM with at least 1 year / 4 years of working experience in a hospital, health related organization or administrative environment.
- Preferably working knowledge in the use of statistical methods and medical terminology.
- Working knowledge in MS Word and Excel is essential.
- Good interpersonal skills with an ability to communicate with consultants, client representatives, designers and contractors
- A person who is meticulous, detailed-oriented and result driven
- Working Hours: Monday to Friday (8:30AM - 5:30PM) & Saturday(8:30AM - 1:00PM)
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