Operations Executive

Operations Executive will play a crucial role in supporting on-site inspections, optimizing technician schedules, troubleshooting issues, liaising with the sales team, and ensuring top-notch customer service. This position requires strong organizational skills, an educational background in Biology or Environmental Science, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• On-Site Inspections:
  • Conduct thorough inspections for existing and potential customers to identify pest-related issues.
  • Provide expert advice and recommendations for pest control solutions.
  • Document inspection findings and communicate them to the relevant teams.
• Scheduling Optimization:
  • Work closely with the Admin Executive, who serves as the main scheduler, to create and optimize schedules for the technician team.
  • Coordinate with technicians to ensure timely and effective service delivery.
  • Monitor and adjust schedules based on customer needs and technician availability.
• Support & Troubleshooting:
  • Assist technicians in completing their jobs effectively by providing necessary support and resources.
  • Troubleshoot on-site issues and provide solutions to ensure successful pest control treatments.
  • Liaise with technicians to resolve any challenges that arise during service delivery.
• Reporting:
  • Prepare detailed reports on inspection findings and service outcomes.
  • Maintain accurate records of customer interactions, service provided, and follow-up actions.
  • Analyze data to identify trends and areas for improvement.
• Customer Service:
  • Act as a point of contact for customers, addressing inquiries and concerns promptly.
  • Provide exceptional customer service to enhance customer satisfaction and retention.
  • Follow up with customers post-service to ensure issues are resolved and satisfaction is achieved.
• Sales Team Liaison:
  • Liaise with the sales team after completing on-site inspections for potential customers.
  • Communicate inspection results and potential service recommendations to the sales team.
  • Assist in identifying opportunities for additional services or programs based on inspection findings.
  • Coordinate with the sales team to ensure a seamless transition from inspection to service delivery.

Qualifications:

• Bachelor's degree in Biology, Environmental Science, or a related field is preferred
• Previous experience in pest control or a related field is an advantage.
• Proven experience in customer service and operational roles.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities
• Ability to analyze data and generate reports.
• Proficiency in scheduling and CRM software is a plus.
• Attention to detail and problem-solving skills.
• Due to nature of job that might require staff to work alone or with others male colleagues at night on the site for troubleshooting , this position suitable for male candidates