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Senior Reservation cum Operation Executive

  • Full Time, onsite
  • Luxury Tours (M) Sdn Bhd
  • Kuala Lumpur City Centre, Malaysia
Salary undisclosed

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Job description:

  • Oversee daily operation and ensure services run smoothly
  • Help with staff scheduling, resource management, and transportation coordination.
  • Address and resolve any operational issues quickly.
  • To ensure all accurate costing are updated in system and constant communication with Sales on their costing and itinerary
  • Handle customer bookings, cancellations, and updates.
  • Respond to customer questions about availability and pricing.
  • Keep reservation records up-to-date.
  • Build and maintain good relationships with suppliers (Hotels, Restaurants and others suppliers.
  • Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvement.
  • Coordinate, supervise, and implement every aspect of travel arrangement should any group or guest is in town.

Requirement:

  • Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
  • Relevant experiences in Reservations / operation in travel agency is a plus
  • Have good organizational skill with an ability to work well under pressure
  • To carry out any other job function given by Management from time to time