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Any Question? Contact us
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Jobs or company...

Logistics Customer Service / Operations

  • Full Time, onsite
  • WURTH LOGISTICS ASIA-PACIFIC SDN. BHD.
  • Subang Jaya, Malaysia
Salary undisclosed

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JobStreet
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About us

Wurth Logistics is the in-house logistics service provider for the Wurth Group, the world market leader in the trade of assembly and fastening materials currently consisting of over 400 companies in more than 80 countries with over 88,000 employees. We are looking for Logistics Customer Service/ Operations staff to join our team in Malaysia, which is supporting the Asia-Pacific region. As a part of a multi-cultural team you achieve exceptional service in co-operation with global forwarders and other stakeholders. You will be responsible for coordinating and monitoring day-to-day shipments for appointed international customers, act as single point of contact and handle all mode of transports. Are you committing yourself to strive for excellent and outstanding logistics service to our international customers?

Primary Responsibilities
• To book shipments in various modes of transports, primarily sea and air
• Monitoring of shipments and maintaining status and visibility of shipments
• Correct and timely handling and review of all transport relevant documents
• Serve as first point of contact for our customers
• Liaise with our appointed service partners
• Attend to and solve incident and complain issues timely and efficiently
• Fast replies to enquiries and requests
• Be a role model for entire CS/Operations team and valued team member
• Support reviews of standard operating procedures (SOP)
• Co-operate with other departments locally and within the Wurth network.
• To support on any other related tasks assigned from time to time

Requirements
• 3 years of professional experience in international transport logistics
• Proven track record of handling and organizing shipments in one or more of the following mode of transports: Sea, Air, Truck, Rail or/and Express
• Solid understanding of shipping terms, documentation and terminology
• SPM/Diploma in Transport/Logistics or Business Administration, International Business
• Effective written and oral communication skills in English, further languages like Mandarin very welcome
• Well-organized with IT-based day-to-day operations
• Proficiency in common applications e.g. Microsoft Office, SAP experience is a plus
• Willing to take ownership and responsibilities as problem solver
• See something broken? Fix it

Company Overview
Company Size: 1 - 20 Employees
Working Hours: Regular hours, Mondays-Fridays
Flexibilities: Flexible Application of Non-Mandatory Holidays
Dress Code: Business/Smart Casual
Benefits: Medical, Continuous Education Opportunity, Parking, Bonus, Company Trip/Events
Spoken Language: English

Why join us?
People are our top priority – joining us is your future opportunity!
• Multinational family-owned business group
• Highly professional, passionate work team
• Great opportunity to dealing with international customers and colleagues/teams
• Exciting career growth and opportunities to expand your knowledge & experience – we make you better!
• Ambitious goals that are realistic, measurable and time-dependent
• We promote initiative and talent
• Appreciation and incentives for your commendable performance