TEAM LEAD FOR ONLINE SALES (MANDARIN SPEAKER)

Job Responsibilities:

• Team Management: Lead and manage the online sales customer service team, ensuring team efficiency and achieving sales targets.
• Training and Coaching: Provide training and guidance to team members to enhance their sales skills and customer service quality.
• Customer Relationship Management: Build and maintain strong relationships with customers, handle complex issues, and ensure customer satisfaction.
• Sales Strategy: Develop and implement sales strategies to drive growth, analyze sales data, and provide recommendations for improvements.
• Performance Evaluation: Regularly assess team members' performance, provide feedback and motivation, and ensure overall team performance meets expectations.
• Reporting and Analysis: Prepare and submit sales reports, analyze market trends, understand competitor activities, and adjust strategies accordingly.
• Problem Solving: Address customer complaints and complex after-sales issues, find solutions, and ensure effective resolution.

Requirements:

• Diploma or above, preferably in Marketing, Business Management, or related fields.
• Minimum of 3 years of experience in online customer service or sales, with at least 1 year in a team management role.
• To effectively work with the Hong Kong and Taiwan markets, we specifically need candidates who are familiar with Mandarin. Fluent communication in English and Malay is also required. We expect you to have a good understanding of and be able to adapt to the cultural backgrounds of these markets.
• Excellent communication skills, with the ability to build great relationships with customers and team members.
• Strong sales skills and customer service abilities, able to handle complex issues.
• Ability to analyze sales data and develop effective strategies.
• Proficiency in office software and CRM systems.
• Personal Attributes: Strong leadership, patience, problem-solving skills, and a strong sense of responsibility.

工作职责：

团队管理：领导并管理在线销售客服团队，确保团队成员高效工作，并达成销售目标。
培训与指导：负责对团队成员进行培训和指导，提升他们的销售技能和客户服务水平。
客户关系管理：与客户建立和维护良好的关系，处理复杂问题并确保客户满意。
销售策略：制定和实施销售策略，推动销售增长，分析销售数据并提出改进建议。
绩效评估：定期评估团队成员的表现，提供反馈和激励，确保团队整体绩效达到预期。
报告和分析：准备并提交销售报告，分析市场趋势，了解竞争对手情况，调整策略以适应变化。
问题解决：处理客户投诉和复杂的售后问题，寻找解决方案并确保问题得到有效解决。

资历要求：

• 大专或以上学历，市场营销、商业管理或相关专业优先。
• 至少3年的在线客服或销售经验，其中1年以上的团队管理经验。
• 必须会中文：流利的中文（普通话），能够与香港和台湾市场的客户顺畅沟通。
  英语和马来语：流利的英语和马来语，能够进行书面和口头沟通。
• 华人优先：由于公司涉及香港和台湾市场，华人优先考虑。
• 技能要求：出色的沟通和人际交往能力，能够与客户和团队成员建立良好的关系。
  较强的销售技能和客户服务能力，能够解决复杂问题。
• 能够分析销售数据，制定有效的销售策略。
• 熟练使用办公软件和CRM系统。
• 个人素质：具备领导能力、耐心、解决问题的能力以及强烈的责任感。
• 公司背景：我们是一家电商平台，致力于为全球客户提供优质的在线购物体验。

Job Highlights

• Company Background: We’re a vibrant e-commerce platform, passionate about delivering an exceptional online shopping experience to customers around the world.
• Located in KL city center, easy access (5 minutes to LRT station Abdullah Hukum)
• High base salary, high commission, EPF, SOCSO, EIS
• Various entertainment facilities (snooker, ping pong, etc.)
• Unlimited snacks provided, comfortable office environment
• Close to Mid Valley and The Gardens—everything you need is nearby
• Plenty of company events to expand your network and broaden your horizons
• Year-end bonuses, year-end travel rewards, and education allowances