Customer Service Executive

Requirements

• Able to work in office (NO “Hybrid”, NO “Work from Home”);
• Fresh graduate are encouraged to apply, as well as Diploma or Degree holder;
• Proficient in both written and spoken Mandarin Language (to communicate with Mandarin speaking client);
• Customer-oriented with good communication skills in English and Mandarin;
• Candidates must be willing to work on rotating shift, weekends, and public holidays.

岗位需求：

Responsibility

• Handling of inquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
• Answer inquiries through live chat, email, call.
• Resolve complaints and provide information.
• Provide appropriate solutions or alternative methods within the time frame.

岗位职责：

Benefits

• Full-Time Job (Permanent Employee)
• 5 Working Days / Week
• On Job Training Provided
• Medical Benefit (Medical Check Up, Medical Claim)
• Miscellaneous Allowance (Shift Allowance)
• Miscellaneous Paid Leave (Annual Leave, Medical Leave, etc)
• Annual Bonus, 13th Month salary
• OT Pay (Normal Day, Rest Day, public Holiday)
• Increment Adjustment (After Probation and Yearly)
• Promotion (To a Higher Rank)
• EPF, SOCSO, EIS
• Pantry Supplies
• Outdoor Sport Activities (Weekly)
• Company Gathering and Annual Dinner
• Employee Development Courses (Microsoft 365, Upskill Courses, etc)
• KPI Performance Reward
• Best Attendance Reward

福利待遇：

• 全职工作（永久员工）
• 每周5个工作日
• 提供在职培训
• 医疗福利（体检、医疗报销）
• 其他津贴（轮班津贴）
• 其他带薪休假（年假、病假等）
• 年度奖金，13个月工资
• 加班费（工作日、休息日、公共假日）
• 薪资调整（试用期后及每年）
• 晋升机会（升职）
• 公积金、社会保险、失业保险
• 茶水间食品供应
• 户外运动活动（每周）
• 公司聚餐和年度晚宴
• 员工发展课程（Microsoft 365、提升技能课程等）
• KPI绩效奖励
• 最佳出勤奖