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Customer Support - 银行客服 (Welcome Fresh Graduate)

  • Full Time, onsite
  • Agensi Pekerjaan Job Expert Sdn Bhd
  • Selangor Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed

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Benefits:

  • Enjoy an extensive salary package with attractive allowances.
  • Work a 5-day week for a healthy work-life balance.
  • Join an award-winning company offering promising career progression.
  • Benefit from paid training and continuous support from superior.

Job Responsibilities:

  • Provide timely and professional support to clients via multiple channels.
  • Execute client instructions promptly and efficiently.
  • Resolve issues and complaints with quality service.
  • Capture and utilize client feedback for improvement.
  • Meet productivity standards and KPIs.
  • Proactively identify and address client needs.
  • Safeguard client information while processing payments.
  • Foster brand loyalty through proactive support.
  • Collaborate with the team to enhance customer service.
  • Stay updated with upskill training for continuous improvement.
  • Adhere to company policies for excellence in service delivery.

Requirements:

  • Minimum 1 year of customer service/call center experience required.
  • Diploma or Degree in any field, fresh graduate is welcome to apply.
  • Proficiency in spoken, written, and comprehension of Mandarin and English is essential for business needs (Singapore, Taiwan & Hong Kong Market)