Customer Support - 银行客服 (Welcome Fresh Graduate)
- Full Time, onsite
- Agensi Pekerjaan Job Expert Sdn Bhd
- Selangor Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed
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Benefits:
- Enjoy an extensive salary package with attractive allowances.
- Work a 5-day week for a healthy work-life balance.
- Join an award-winning company offering promising career progression.
- Benefit from paid training and continuous support from superior.
Job Responsibilities:
- Provide timely and professional support to clients via multiple channels.
- Execute client instructions promptly and efficiently.
- Resolve issues and complaints with quality service.
- Capture and utilize client feedback for improvement.
- Meet productivity standards and KPIs.
- Proactively identify and address client needs.
- Safeguard client information while processing payments.
- Foster brand loyalty through proactive support.
- Collaborate with the team to enhance customer service.
- Stay updated with upskill training for continuous improvement.
- Adhere to company policies for excellence in service delivery.
Requirements:
- Minimum 1 year of customer service/call center experience required.
- Diploma or Degree in any field, fresh graduate is welcome to apply.
- Proficiency in spoken, written, and comprehension of Mandarin and English is essential for business needs (Singapore, Taiwan & Hong Kong Market)
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