Customer Service Executives

• Understand customer enquiries and respond via applicable channels: email, chat, and callbacks
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility for ensuring customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes

Requirements:

• Degree/Diploma or SPM Holder with min 1.5 years of Customer Service experience
• Fresh graduate accepted
• Able to read, write, and speak fluently and spontaneously in both English and Mandarin/ Cantonese language.
• We seek candidates proficient in Mandarin or Cantonese to communicate effectively with Mandarin/Cantonese-speaking customers.
• Willing to work Rotational Shift hours ( 5 days work 2 days off in a week)