Assistant Manager

Why join us?

Custody team is responsible for set up of custody security accounts and maintaining the static data for new and existing custody accounts. The process consists of Account Opening, Account Closing, Static Maintenance, Client Static Integrity Check as well, covering 10 different custody sites with multiple system.

The Opportunity:

Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level. Supporting Account Opening, Account Closure and Static maintenance on all key systems as per client requirement. Ensuring BAU, Projects, ad-hoc request is managed appropriately with controls in place and without compromising the quality.

• Ensure daily operational efficiency by oversight and close monitoring of operational workflows, market specific requirements/procedures and performance of various systems in Static Data Maintenance processing for Custody account.
• Monitor process productivity to ensure quality targets are achieved. Issues/problems are fully analysed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence.
• To acquire a broad understanding of the custody business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc. that may have implication to the daily operations.
• To ensure team members consistently maintain a high level of customer service by achieving established SLAs.
• Problematic situations are proactively identified and escalated where necessary to ensure maximum customer satisfaction is maintained. Appropriate controls are put in place to improve quality and prevent recurrence.
• Customer issues are handled with care and receive full consideration. Situations are promptly managed and escalated on a timely manner.
• Effectively drive and manage change to achieve business goals (e.g. process improvements/changes in procedures.
• Brief team members regularly and ensure that they are aware of individual/department performance targets and achievements on a timely manner.

What you will need to succeed in the role:

• Good communication skills, ability to converse confidently with senior stake holders in country/city offices
• Vast experience in Custody Accounts Static Data processing would be an added advantage.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.

What additional skills will be good to have?

• A good understanding of the overall securities industry from an operational and regulatory perspective.
• Knowledge on MS Visual Basic is an advantage.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Interview with the hiring manager