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L2 System Engineer (Contract)

Salary undisclosed

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Key Responsibilities:

Managed Services

  • Participate in after-hours troubleshooting, upgrades, patching activities
  • Provide technical support on systems-related issues or queries
  • Perform systems administration/monitoring/maintenance/security advisory and works towards continuous optimization of systems performance
  • Standard system administration duties including server install, hardening, patch management, vulnerability review, Windows problem resolution, log analysis, etc.
  • Provide infrastructure services in Microsoft areas needed: operating system, active directory services, AAD, CA, KMS, LAPS, SCCM, Exchange server
  • Assist with monthly reports, and recommendations for Managed Service Clients
  • Interface with vendors for technical service and issues
  • Attend CAB meetings for major customers
  • Stay current with system information, changes, and updates

Qualifications/Experience/Knowledge:

  • Diploma/Degree or other equivalent
  • At least 5-7 years of support experience
  • Technical knowledge of -, Azure AD Connect, Certificate Authentication, Key Management System, Local Administrator Password Solution, Exchange 2013
  • Strong Technical knowledge of – Windows, Active Directory (AD), System Center Configuration Manager (SCCM)
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management,
  • Possess strong problem-solving skills and able to prioritize and manage multiple tasks
  • Strong communication skills
  • Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
  • Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated ability to work in a fast-paced environment
  • Works effectively both as a team member and independently
  • On site, no hybrid nor remote working arrangement
  • We will offer 2 years contract and it is renewable

Added advantages:

  • Microsoft certification
  • ITIL Certification