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Thai Technology Support

  • Full Time, onsite
  • Accenture TCM
  • Kuala Lumpur Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

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R00226418

Job Description:

We are seeking a highly motivated Technical Service Desk Agent fluent in Thai to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Thai through Phone/Chat and Emails.

Successfully Hired Candidates will receive up to 10,000 MYR Joining Bonus

Responsibilities:

  • Provide first-level technical support to customers in Thai via phone, email, or chat
  • Troubleshoot and resolve hardware and software issues
  • Document all technical issues and resolutions accurately
  • Escalate complex technical issues to the appropriate team members
  • Assist customers with setup, installation, and configuration of software applications
  • Ensure excellent customer service and satisfaction at all times
  • Collaborate with other team members to improve processes and procedures
  • Requirements:

  • Fluency in Thai (both written and spoken)
  • Proven experience in a technical support role minimum 1 year of experience
  • Excellent problem-solving and communication skills
  • Strong attention to detail and ability to multitask
  • Technical knowledge of software applications and computer systems
  • Ability to work well under pressure in a fast-paced environment
  • Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus
  • If you are fluent in Thai, have a passion for technology, and enjoy helping others solve technical issues, we would love to hear from you. Please submit your resume and cover letter in Japanese for consideration.