Epicareer Might not Working Properly
Learn More

Korean Technology Support

  • Full Time, onsite
  • Accenture TCM
  • Kuala Lumpur Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

Apply on


Original
Simplified

R00226434

Succesfully Hired Candidates will receive up to 10,000 MYR Joining Bonus

Job Description:

We are seeking a highly motivated Technical Service Desk Agent fluent in Korean to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Korean through Phone/Chat and Emails.

Responsibilities:

  • Provide first-level technical support to customers in Korean via phone, email, or chat
  • Troubleshoot and resolve hardware and software issues
  • Document all technical issues and resolutions accurately
  • Escalate complex technical issues to the appropriate team members
  • Assist customers with setup, installation, and configuration of software applications
  • Ensure excellent customer service and satisfaction at all times
  • Collaborate with other team members to improve processes and procedures
  • Requirements:

  • Fluency in Korean (both written and spoken)
  • Proven experience in a technical support role minimum 1 year of experience
  • Excellent problem-solving and communication skills
  • Strong attention to detail and ability to multitask
  • Technical knowledge of software applications and computer systems
  • Ability to work well under pressure in a fast-paced environment
  • Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus
  • If you are fluent in Korean , have a passion for technology, and enjoy helping others solve technical issues, we would love to hear from you. Please submit your resume and cover letter in Japanese for consideration.