Brands Management (Customer Service) (Based in Singapore)
- Full Time, onsite
- INVADE CAPITAL SDN. BHD.
- Kuala Lumpur Customer Service - Customer Facing (Call Centre & Customer Service) Full time $2, Malaysia
Salary undisclosed
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Responsibilities include but not limited to the following
- Proactively build and manage a diverse portfolio of vendors catering to various Intellectual Properties (IPs)
- Cultivate and maintain strong working relationships with vendors from different categories
- Categorize and segment vendors based on their offerings and suitability for specific events or projects
- Serve as the face of Invade vendors' database, promoting it for place-making activations and collaborations.
- Engage in discussions and negotiations with landlords to secure suitable event locations and spaces. - Develop a comprehensive vendor curation kit to aid clients in evaluating and approving vendors for the projects.
- List events on invade.co, ensuring accurate and appealing descriptions to attract both vendors and attendees.
- Assist in the planning, set-up, and on-site coordination of events to ensure smooth vendor participation.
- Provide dedicated support to vendors, addressing queries and concerns through email and phone communication.
- Curate vendors in alignment with our projects/events, ensuring they enhance the overall event experience.
- Collaborate with the Account Servicing team to offer vendor-related support, aligning vendor engagement with client requirements.
Requirements
- At least 1-year of experience in an events management role
- Able to converse in mandarin as nature of job is to liaise with Chinese-speaking client
- Good attitude and initiative
- Able to solve customers’ problems effectively
- Internet savvy with knowledge in Microsoft Office
- Knowledge in various social media platforms
- Able to commit weekends and/or OT
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