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Customer Relation Assistant (CRA)

Salary undisclosed

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CUSTOMER RELATION EXECUTIVE & CRA

  • Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.
  • Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in dealership.
  • Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.
  • Handle customer's concern (Voice of Customer. analyses root cause and propose improvement activities.
  • Ensure customer database is updated in timely manner and protected at all times through constant monitoring
  • Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.