Customer Relation Assistant (CRA)
Salary undisclosed
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CUSTOMER RELATION EXECUTIVE & CRA
- Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.
- Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in dealership.
- Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.
- Handle customer's concern (Voice of Customer. analyses root cause and propose improvement activities.
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
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