Client Services Executive

iFAST is a fintech wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are seeking a dynamic and customer-focused individual to join our team as a Client Services Executive. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Roles & Responsibility:

• Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
• Communicate effectively with clients through various channels, including email, phone, and Live Chat.
• Collaborate with internal teams to ensure timely and accurate delivery of services.
• Proactively identify and resolve issues to ensure client satisfaction.
• Analyze client feedback to identify areas for improvement and implement solutions.

Ideal Candidates:

• Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy.
• Strong in stress tolerance, able to work fast under pressure.
• Multitasking, able to prioritizes tasks and complete it efficiently.
• Adaptable and thrive in challenging environments.
• Critical thinker, solve problems by analyzing and evaluating information.
• Team player and able to work in a team.

Requirements:

• Possess a diploma or higher.
• Understanding of financial markets, investment products, and regulatory requirements will be an advantage.
• Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment.
• Strong interpersonal and communication skills.
• Good command of English and Mandarin, both spoken and written, required to serve Mandarin-speaking clients.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Applicants are invited to email us a comprehensive resume with the following details via "Apply Now" button with:

• Qualifications
• Skills
• Working Experience
• Expected Salary

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.