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Infrastructure Operations Manager

Salary undisclosed

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Position : Infrastructure Operations Manager.

The Technical Operations Manager will oversee the daily operations of our IT infrastructure, ensuring optimal performance and availability of all systems. This includes managing a team of technical support staff, coordinating with other departments to address operational needs, and implementing best practices for system maintenance and security. The successful candidate will possess strong problem-solving skills, a proactive approach to system management, and the ability to swiftly adapt to new technologies and processes to support our dynamic business environment

  • 10+ years of work experience as Infra operations manager.
  • Through understanding of on-premises IT Infrastructure.
  • Good knowledge of server Win/Unix/Storage setup; NW configuration.
  • Strong knowledge of hybrid infrastructure setup / connectivity.
  • Knowledge of topics like server hardening and security compliance.
  • Understanding of legacy infrastructure (AS400) based setup.
  • Proficiency in managing both Windows and Linux servers, including tasks such as installation, configuration, and maintenance. Expertise in virtualized environments using technologies like VMware and Hyper-V, ensuring optimal resource allocation and uptime.
  • Have deep technical interactions with tech teams to support the client infrastructure.
  • Follow up diligently on issues raised by clients with supporting teams / vendors.
  • Track and report all issues with clear status and updates on a regular basis with internal leadership teams.
  • Prepare weekly/monthly governance deck with accurate updates and ensure actions are tracked and followed up.
  • Good understanding of service vendor operating environment.
  • Strong client focus - ability to operate at prime customer contact level typically at senior director levels.
  • Demonstrates a breadth and depth of operational Infrastructure & Applications service delivery management expertise in an international environment.
  • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements.
  • Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment.
  • Experience with customers in Insurance domain is an advantage.
  • Relevant university degree and/or professional qualifications (e.g. ITIL or PRINCE2 preferred)

Work Location : Cyberjaya

Prefer only #immediate joiners

Please follow us @Linkedin. https://lnkd.in/gVB9KxGF

Interested applicants- Please send us resume at [email protected]