Duty Manager

The Duty Manager is responsible for the overall management and operation during their shift. This role involves overseeing staff, ensuring high levels of customer service, managing operational issues, and ensuring compliance with company policies and procedures.

Key Responsibilities:

Operations Management:

• Supervise daily operations to ensure efficiency and effectiveness.
• Manage and coordinate staff activities to meet operational needs.
• Handle any issues or emergencies that arise, including customer complaints and operational disruptions.

Staff Supervision:

• Oversee staff performance, including providing guidance, support, and feedback.
• Ensure staff are adhering to company policies and procedures.
• Schedule staff shifts and manage timekeeping.

Customer Service:

• Provide exceptional customer service and ensure customer satisfaction.
• Address and resolve customer complaints and inquiries in a professional manner.
• Monitor and maintain high standards of customer service.

Compliance and Safety:

• Ensure compliance with health and safety regulations and company policies.
• Conduct regular checks to maintain safety and cleanliness standards.
• Handle security issues and ensure a safe environment for both staff and customers.

Administrative Duties:

• Maintain accurate records of shift activities, incidents, and employee performance.
• Prepare reports as required by upper management.
• Assist with inventory management and ordering supplies if necessary.

Team Leadership:

• Motivate and lead the team to achieve operational goals.
• Foster a positive and collaborative working environment.
• Conduct training and development for new and existing staff.

Problem-Solving:

• Quickly identify and resolve operational issues or conflicts.
• Implement solutions to improve processes and enhance efficiency.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in a supervisory or management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of [specific industry knowledge, if applicable, e.g., hospitality standards, retail operations].

Working Conditions:

• Able to work in a rotation shift basis, flexible hours including evenings, nights, weekends, and holidays as needed.
• “We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.”
• Looking young ，experience 1 to 2 years