Sales Executive

Job Overview:

We are seeking a motivated and results-driven Online Sales Executive to join our dynamic team, a prominent chain of flower shops in the UAE. The ideal candidate will have a passion for sales and customer service, with the ability to engage with customers online, drive sales, and contribute to the growth of our e-commerce operations.

Key Responsibilities:

• Online Sales Management: Drive online sales through various e-commerce platforms, our website, and social media channels to achieve monthly and quarterly sales targets.
  
• Customer Engagement: Engage with customers through online chats, emails, and social media platforms, providing exceptional customer service and resolving any inquiries or issues.
  
• Product Knowledge: Maintain comprehensive knowledge of our product offerings, including seasonal flowers, arrangements, and gifts, to provide accurate information and recommendations to customers.
  
• Marketing Collaboration: Collaborate with the marketing team to develop promotional campaigns, special offers, and product launches to enhance online visibility and generate sales.
  
• Order Processing: Manage online orders from inception to delivery, ensuring accuracy in order fulfillment and timely delivery to customers.
  
• Sales Reporting: Track and analyze online sales performance metrics, prepare sales reports, and present findings to management for continuous improvement.
  
• Customer Relationship Management: Utilize CRM tools to manage customers interactions, follow up on leads, and maintain customer databases for future marketing initiatives.
  
• Feedback and Improvement: Collect customer feedback and insights to help improve product offerings and customer experiences.
  
• Trend Monitoring: Stay updated on industry trends and competitor activity to identify new business opportunities and potential threats.
  

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
  
• Proven experience in online sales, e-commerce, or retail sales (1-3 years preferred).
  
• Strong verbal and written communication skills in English; proficiency in Arabic is a plus.
  
• Customer-focused mindset with exceptional interpersonal skills.
  
• Familiarity with e-commerce platforms, social media marketing, and CRM tools.
  
• Ability to work independently and as part of a team in a fast-paced environment.
  
• Excellent organizational and multitasking skills.
  
• Strong analytical skills with the ability to interpret sales data and trends.
  

Competitive Salary

Good work environment

Opportunity for fast growth