Systems & Onboarding Specialist

We are seeking a System & Onboarding Specialist to join our Managed Services Team in Cyberjaya. This role is for an experienced, technically skilled professional who can provide technical expertise across Logicalis's tooling, onboard new clients, govern their ticket queue and hygiene, and run and participate in small projects onboarding new customers.

The Onboarding Engineer will improve the efficiency of the customer onboarding process, learn and adapt to new tools and processes as they are implemented, identify and assist in building automation, and be comfortable talking and representing Logicalis in front of internal customers and clients.

Responsibilities:

• Managing, maintaining, and updating Logicalis tools, which mainly consist of LogicMonitor, BeyondTrust, and ServiceNow, and may also include other tools as needed.

• Coordinating with the respective vendors for support, onboarding new clients and users and supporting Logicalis employees. You will also be expected to enhance tooling and tooling processes, as well as identify and assist in automation to boost productivity.
• Managing the incidents, requests and changes assigned to the Tools team queues in ServiceNow and maintaining ticket hygiene consistently.
• Documenting solutions and knowledge in the Logicalis knowledge management system.
• Working on projects to build and set up tooling for new clients, finding and improving onboarding processes, and identifying and assisting in onboarding automation to enhance productivity.
• Attending meetings with clients to explain and answer questions about Logicalis processes and tooling.

Requirements

• A technology all-rounder with more than 3 years of experience in either Azure, networking, or digital workspace technologies.
• Experience using ServiceNow, LogicMonitor and BeyondTrust or any similar tools.
• Demonstrate ability to self-motivate and prioritize work.
• Strong communication skills especially in English
• Experience handling Australian customers will be an added advantage

Benefits

As a valued member of ‘Logicalis Asia Pacific ’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance. #LI-Hybrid

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About Logicalis Asia Pacific MSC Sdn Bhd

Logicalis Asia Pacific Sdn Bhd is a division of the Logicalis Group, an international IT Solutions Integrator who employs 7,000+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment, and is widely regarded as a best-in-class leader of its field.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.