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Senior UX Writer, Platforms

Salary undisclosed

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Get to Know the Team

The Platform team at Grab leads the horizontal platform capabilities for all of our verticals, such as Safety, Identity, Trust, Support, Comms, and Marketing Platforms. We work holistically to build a scalable platform with a delightful experience for consumers, drivers, and merchants to make Grab the exceptional platform of choice.

Get to Know the Role

As a Senior UX Writer, you will collaborate with cross-functional teams on a range of problem spaces across Grab's platform experiences. You're able to plan, create, design, and govern the content for products you work on, from the big-picture strategy to the minute details that matter. You will report to Senior Design Manager / Head Of Design and work onsite with hybrid working setup at the Grab Malaysia office.

The Critical Tasks You Will Perform

  • Work on delivering the content for Grab's platform experiences.
  • Coordinate with localization specialists to ensure the content is suitable for various markets and is localization-friendly.
  • Work collaboratively with Product Designers, Product Managers, Product Marketing Managers, other UX Writers, and Language Specialists to deliver the best possible experience while retaining our brand voice.
  • Ensure content quality end-to-end by providing proactive critique and feedback.
  • Cultivate a team culture of openness and collaboration.
  • Where necessary, develop and implement best practices for other writers, designers, and engineers to strengthen collaboration and raise the quality of content.
  • Understand and apply user insights and metrics to the content, while guiding others to do the same.
  • Be a strong and visible advocate for the content design discipline throughout the organization.