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IT Technician (Mandarin Speaker) 网管

RM 4,000 - RM 4,500 / Per Mon


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  • Perform hardware and software maintenance which includes of installing, configuring and maintaining computer systems, servers, and updating software as needed.
  • Provide technical support to end users for hardware, software and network related issues. Perform troubleshooting and resolve technical problems in a timely manner.
  • Maintaining network infrastructure, ensuring connectivity and optimal performance. Implement and manage security measures to protect against unauthorized access.
  • Coordinate and execute system upgrades and installations, and ensure compatibility and proper functioning of new hardware and software.
  • Implement backup solutions to protect critical data. Develop and execute data recovery procedures when necessary.
  • Enforce and monitor security protocols to safeguard IT system and data, and stay updated on security trends.
  • Provide training to end users on IT systems and best practices, while create documentation for common issues and solutions.
  • Monitor system performance and take proactive measures to optimize efficiency.
  • Collaborate with other departments or external vendors as well as participate in project teams for IT related initiatives. Maintain accurate records of system configuration, changes and maintenance activities.
  • Create and update documentation for IT processes and procedures, and keep track of hardware inventory, including procurement and equipment.
  • Provide remote support to end users as needed.
  • Minimum 1-2 years of experience in IT (software & hardware) technical support
  • Technical skills and knowledge of computer systems, networks, servers, and software
  • Excellent verbal and written communication skills in Mandarin
  • Ability to troubleshoot and resolve technical issues
  • Adaptability, strong communication skills, and the ability to work efficiently under pressure are crucial for this post
  • Strong problem-solving skills are essential in this role
  • Mandarin speaker
  • Year-end bonus
  • Long service award
  • Medical claim